Delivery & returns

As the jewelry sold on www.thea-jewelry.com is custom-made, the manufacturing lead-time for jewelry ordered on the site is approximately 4 to 6 weeks from the confirmation of the order. The company Thea Jewelry will send an e-mail to inform the user when the jewelry has been produced.

After confirmation, the order is prepared and dispatched as soon as possible by the company Thea Jewelry, not more than 45 days after the date of manufacture of the product (subject to validation of payment). Another e-mail is sent to the user when the parcel is dispatched by the company Thea Jewelry.

Deliveries are made worldwide

Products are delivered to the address indicated by the user at the time the order is placed.

Delivery is handled by Bpost and UPS.

Delivery rates are as follows:
- Belgium: 6,05 EUR
- Other countries: from 40 EUR to 80 EUR

Products are delivered during working days (no deliveries will be made during the weekend). Users should note that orders registered on the site on Friday afternoon will not be processed until the following Monday.

Delivery times are as follows:

- 1 to 2 working days for Belgium with Bpost.
- 2 to 3 working days for worlwide deliveries with UPS.

These delivery times are provided for informational purposes only.

The company Thea Jewelry shall incur no liability in the event of delay, loss of product ordered or strikes which are due to the postal services or carrier. In such cases, the user must take the appropriate action directly with the postal services or carrier.

In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by the company Thea Jewelry in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.

Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to the company Thea Jewelry within 3 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail (contact@thea-jewelry.com) and by registered letter with acknowledgement of receipt to:

THEA JEWELRY
Attn: Emilie Duchêne
Drève de Lorraine, 43
1180 Brussels
Belgium

No claims will be accepted after this period.

Each jewel comes with a six-month guarantee. If something should happen to your jewel during this period, we will carry out the necessary repair. Please follow the steps before sending back your jewel:

  • Log in to your account
  • Click on “Return and Guarantee”
  • Write your order reference
  • Fill in the form & Submit it

As a confirmation, you will receive an email with the form that should be filled by your behalf and sent with the jewel. Your jewel must be sent to our office (regretfully at your expense) and it’ll be returned (absolutely free of charge) within 2 to 4 weeks from when we receive it.

If your jewel is no longer under guarantee, we can obviously repair it.

Repair prices are as follows:

  • Jewel with from 1 to 3 diamonds missing: 50€ excluding delivery cost
  • Bent jewel: 80€ excluding delivery cost
  • Broken jewel between the chain and letters: 50€ excluding delivery cost
  • Broken jewel in the letters: 100€ excluding delivery cost

The prices are merely indicative and we reserve the right to modify the tariff if your jewel is unusually damaged.

Please, before sending back your jewel, follow the steps below:

  • Log in to your account
  • Click on “Return and Guarantee”
  • Write your order reference
  • Fill in the form & Submit it

Your jewel must be sent at your expense to the address below and it’ll be returned to you at your expense within 2 to 4 weeks from when we receive it.

For more information or help at any time, please send an email to (contact@thea-jewelry.com)

Please note: the parcel remains under your responsibility until the package is received by Thea Jewelry. For your protection, we suggest shipping via a traceable service to avoid missing and/or lost packages. We recommend using a postal service that we insure you for the value of the goods you are shipping. No additional custom fees will be paid by Thea Jewelry.